Harnessing decades of expertise to elevate your Customer Experience.
Transform your contact center with our integrated Customer Lifecycle Management Advisory.
Streamline, Empower, Excel
Transform your customer interactions into enduring relationships with Oraltask's comprehensive Customer Lifecycle Management services.
Integrated Administrative Solutions
At Oraltask, we seamlessly integrate administrative solutions into your contact center operations. Our approach streamlines tasks such as IT system administration and partner management, ensuring smooth operations and enhanced data security. Focus on delivering exceptional customer support while we handle the details.
Human Capital Development Suite
Empower your contact center teams with our comprehensive Human Capital Development Suite. We provide tailored human resources management and robust learning and development programs. Elevate your workforce capabilities to exceed customer service expectations and drive business growth.
Quality Assurance & Compliance Mastery
Quality assurance and compliance are paramount in our advisory services. We implement meticulous quality control measures and comprehensive compliance frameworks to ensure your operations meet industry standards and legal requirements. Build customer trust with our rigorous monitoring and assurance protocols.
Operational Excellence Hub
Optimize your contact center operations with our Operational Excellence Hub. We offer data-driven insights, process improvements, and continuous performance monitoring. Achieve operational efficiency and enhance customer satisfaction with our strategic operational support.
Optimized Workforce Management
Maximize the efficiency of your workforce with our Workforce Management as a Service (WaaS). From optimal scheduling and resource allocation to cost management and performance tracking, we ensure your contact center operates at peak performance. Drive productivity and minimize costs with our tailored workforce solutions.
Why Choose Us?
Employee Engagement: Initiatives to boost morale and productivity.
Performance Management: Structured feedback and evaluation systems.
Payroll Services: Accurate and timely employee compensation handling.
Compliance Assurance: Ensuring adherence to legal and regulatory standards.
Strategic Planning: Helping businesses define and achieve long-term goals.
Testimonials
"First of all, congratulations and thanks to you for all your hard work. You are turning the team 360 now. Keep it, this is the beginning only. Onwards and Upwards. I would like to meet the team on MS teams Dear Adil and Rajib, Let us continue to focus on deepening the relationship. Your support to Neha and the team is really appreciated. "
"Your support and efforts have certainly contributed to our success so far. We still have a long way to go but with your constant endeavors 85% of TNPS & BPO scores do not look like a distant dream"
"The significant rise in productivity from the operations team has been massive which has helped us achieve our targeted answering numbers during the BIG BOLD sale period and ensure the quality of calls are not compromised, we have been able to move from 30% to 78% now and marching towards 85% "
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A forefront provider of outsourced digital services and 360° Customer Experiences that are Real, Virtual & Scalable for the world's most innovative companies
Success Stories in a Go!